Fagor Automation’s after-sales service engineers can offer you support at your facilities or remotely.
Request on-site support and you will receive support by engineers specialized in setup, optimization and start-up, equipment upgrade and features, repair, troubleshooting, etc.
Guaranteed support within 1-2 business days for customers with service contract.
- On-site assistance: Our service engineers will travel to your facilities to carry out the contracted services.
- Remote support: This service may be accessed if the machine is equipped with the necessary means to connect directly to the Fagor office and obtain a precise diagnosis. In many cases, this system lets you reach the final solution of the problem, reducing the technician’s traveling expenses to only when absolutely necessary and reducing considerably machine down time.
Free remote support for customers with service contract. (Must have Telediagnosis option on CNC)